Tuesday, 15 May 2018 11:14

Ortovox issue precautionary recall of 3+ avalanche transceivers running software version 2.1 Featured

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Feedback  from  our  SAFETY  ACADEMY  PARTNERS  has  revealed  that,  in 

some  very  rare  situations,  temporary  disruption  of  the  transmission 

function  may  occur  on  our  3+  avalanche  transceivers  running  software 

version  2.1.  This  can  lead  to  prolongation  of  the  search  process.  The 

reason  for  the  disruption  is  a  software  error. 

Feedback  from  our  SAFETY  ACADEMY  PARTNERS  has  revealed  that,  in 

some  very  rare  situations,  temporary  disruption  of  the  transmission 

function  may  occur  on  our  3+  avalanche  transceivers  running  software 

version  2.1.  This  can  lead  to  prolongation  of  the  search  process.  The 

reason  for  the  disruption  is  a  software  error. 

Feedback  from  our  SAFETY  ACADEMY  PARTNERS  has  revealed  that,  in 

some  very  rare  situations,  temporary  disruption  of  the  transmission 

function  may  occur  on  our  3+  avalanche  transceivers  running  software 

version  2.1.  This  can  lead  to  prolongation  of  the  search  process.  The 

reason  for  the  disruption  is  a  software  error. 

Feedback  from  our  SAFETY  ACADEMY  PARTNERS  has  revealed  that,  in 

some  very  rare  situations,  temporary  disruption  of  the  transmission 

function  may  occur  on  our  3+  avalanche  transceivers  running  software 

version  2.1.  This  can  lead  to  prolongation  of  the  search  process.  The 

reason  for  the  disruption  is  a  software  error. 

Feedback from our SAFETY ACADEMY PARTNERS has revealed that, in some very rare situations, temporary disruption of the transmission function may occur on our 3+ avalanche transceivers running software version 2.1. This can lead to prolongation of the search process. The reason for the disruption is a software error. 


There have been no known accidents caused by the software error. As a precautionary measure to ensure our customers are not at risk, we are recalling all 3+ transceivers running software version 2.1. Devices affected by the recall may no longer be used without the required software update.

This precautionary recall applies exclusively to ORTOVOX 3+ avalanche transceivers running software version 2.1. 3+ devices running software versions 1.0, 1.1, 2.0, 2.2 – no matter what color – and all other ORTOVOX avalanche transceivers (S1+, S1, ZOOM) are not affected. 

ortovox recall


 
BACKGROUND INFORMATION
The safety of our customers has been our highest priority since our company was founded in 1980. ORTOVOX has been selling the 3+, an innovative product for alpine emergencies, since 2010. Despite our comprehensive quality control measures, we have now discovered a scenario that has never before occurred in our QA processes.

RECALL PROCEDURE
The new software version 2.2 will rectify the error. Affected device can be sent in from May 25 onwards.

All necessary information about identification of affected devices as well as about the recall procedure can be found on our website.

Last modified on Tuesday, 15 May 2018 13:37

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